Work Force Management Design – A Case Study

This 500-bed urban hospital, located in Florida, was challenged to control staffing costs through seasonal patient volumes fluctuations.  During the surge season, agency staff and significant overtime frequently inflated costs while flexing down in the slow seasons fell short of fully adapting to lower volumes. Bench-marking indicated a labor opportunity of $5.5M spread across the organization.  We engaged to assist them with a full work force management review and redesign.  Here is how we did it.  

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