Across the nation, healthcare organizations are making substantial investments training their staffs in leading quality improvement techniques. Given this, why isn’t there a linear correlation between the number of staff trained and predictable, substantive organizational improvements in quality or profitability? This case study shows the Galloway approach and how it is unique; the client who followed this path realized improved access, improved patient satisfaction scores, improved staff satisfaction scores, and a reduction in the amount of time a patient is in the clinic.

Download PDF: Rapid Improvements in Clinic Workflow and Patient and Provider Satisfaction