All of our national and super-regional clients are moving along a journey to become “operating companies” and trying to discern the right balance between standardization and flexibility. We find many of these organizations still in the early stages of identifying these “best practices” and understanding the impact of national standards on the outcomes they should expect from the operating units. In the absence of being able to set an outcome based on known standards, they are setting process standards – that is, are you doing it the “right way” versus are you getting the same result? Mitch Galloway, our CEO and industry expert, outlines how we help clients chart this path.
Download PDF: Helping Health Systems Find the Right Balance Between Standardization and Flexibility