Galloway’s experience and approach sorts through complexity and produces clarity, improving performance in all key areas – quality, safety, service, volume, revenue, cost, and patient flow. We invite you to browse the insights below.
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Honoring Proven Project Principles Posted in: Clinical Quality Improvement - “It seemed like a good idea at the time.” That is what we heard, more than once. But the conclusion we reached was simple: change management principles should not be compromised for sake of expediency. The reality is you don’t always know at the outset of a major initiative what… Full story »
CEO Transitions – An updated road map for achieving success Posted in: Sustainable Margin Improvement and Financial Turnaround - This paper provides a refreshed look at our thoughts on CEO Transitions and how to achieve success rapidly during the start of a new tenure. Experience tells us that after the first 100 days the window on initiating effective change begins to close. As time passes, the entrenched status quo, the existing… Full story »
Helping Health Systems Find the Right Balance Between Standardization and Flexibility Posted in: Strategic Growth and Innovation - All of our national and super-regional clients are moving along a journey to become “operating companies” and trying to discern the right balance between standardization and flexibility. We find many of these organizations still in the early stages of identifying these “best practices” and understanding the impact of national standards… Full story »
A Process for Improving Clinical Utilization Posted in: Clinical Quality Improvement - If hospital leadership expects to achieve efficiencies, stay competitive, maintain compliance and quality of care, the performance of individual services must be continuously measured, monitored and assessed. Evaluating and identifying improvement areas and introducing appropriate interventions can be time consuming – particularly because opportunities are often spread across all service… Full story »
Lessons from the C-Suite: Identifying the Fastest Path to Success Posted in: Strategic Growth and Innovation, Sustainable Margin Improvement and Financial Turnaround - Dr. Robert Miles has served CEO’s as the principal process architect in more than 30 corporate transformations and is a former faculty member at the Yale School of Management, Harvard Business School, Stanford Executive Institute, Emory University’s Goizueta Business School and at GE’s Crotonville executive management education institute. He is… Full story »